Regarding Appointments

I would like to schedule my appointment.

We are accepting reservations online or via phone. Please note that we do not accept in-person reservations.
Reservation Call Center: 03-3231-2068*Call Hours: Weekdays (excluding holidays) 9:00-17:00

How many days in advance should I schedule my appointment?

Depending on the exams you wish to schedule, appointments can book out several months. Therefore we recommend that you schedule it as soon as possible.
Please note, you may need prior authorization depending on the society-managed health insurance you are with, please be sure to give yourself plenty of time for scheduling.
Reservation Call Center: 03-3231-2068*Call Hours: Weekdays (excluding holidays) 9:00-17:00

Is there an age restriction?

Appointments are available for persons 16 years old and over (minors ages 16 – 17 must be accompanied by a guardian).
Please note that at our clinic, endoscopy procedures (upper GI endoscopy and colonoscopy with sedation) are not available for persons 76 years old and over, due to safety concerns.

Can I proceed with my appointment without a health insurance card?

You do not need your health insurance card for health screenings/medical checkups that are not subsidized by your society-managed health insurance.
However, you will need to present a government-issued ID (driver's license, etc.) at the time of check-in for identity verification purposes.

I would like to schedule an employment medical checkup or a medical checkup for overseas work placement.

Please consult us in advance, as we will need prior confirmation of the required examination items, the deadline for result submissions, and the need for any transcription of documents.
Please note that, depending on the circumstances, we may be unable to meet your requests.
Reservation call center: 03-3231-2068 (Weekdays 9: 00-17: 00)

Can I request transcription of designated insurance forms and other official forms to submit to employers?

Please be sure to consult us at the time of booking. We require prior review of all forms to determine whether we can comply, and determine the costs for the transcription request.
Please be advised that we cannot comply with transcription requests brought in, without prior notice, on the day of the appointment or after.

Can I have the required medical checkup for the creditor group insurance done here?

Please contact the outpatient services directly for more information.
Outpatient Services: 03-3231-2071
Telephone reception: Mon-Fri (excluding holidays) 9: 00-12: 30/14: 00-17: 00

I would like to go in for my appointment with my partner/spouse, is this possible?

We have gender-segregated examination areas; therefore, we must ask different-sex couples to undergo their medical checkups separately.

I would like to have an interpreter for my appointment.

Because we cannot guarantee the provision of safe and secure services through an interpreter, we kindly ask you to refrain from using interpreters or companions.

About preparing for an appointment

Will it affect the appointment if I take my medication the day before or on the day of my appointment?

For prescriptions that you take regularly, please consult the prescribing physician for instructions.
Please be sure to bring your medication record.

When will I receive the pre-mailed kit?

The kit should arrive in the mail a week to 10 days before your appointment date. Please contact us if you have not received it within that timeframe. Also, please note that we will not be sending a new kit for rescheduled appointments. Please be sure to complete the medical questionnaire online in advance.

How long do the samples keep for the stool test?

Please collect your stool sample within three days of your appointment (including the day of your appointment).
Please note that samples older than this cannot be used for testing.
For the 2-day-method, please collect each sample at a different time.

Are there any dietary restrictions?

Yes, there are dietary restrictions for the upper GI X-ray (barium swallow test), upper GI endoscopy, abdominal ultrasound, upper abdominal CT, and blood tests.
For more information, please contact us directly, or please review theExamination Details and Precautions page.​ ​

When should I collect the urine sample?

Please collect a mid-stream urine sample, first thing in the morning, on the day of your appointment, and be sure to do so on an empty stomach.
≪How to collect a mid-stream urine sample.≫Start to pee, then collect a sample of urine mid-stream in the container.

I would like to have the pre-mailed kit sent to an overseas address.

Unfortunately, we do not ship the kits overseas. Please provide us with a local shipping address where the delivery of the kit can be guaranteed (e.g., your home address). If you wish to have the kit delivered to your hotel, please be sure to provide us with your check-in date.

About billing and payments

How can I pay?

We accept cash or the following credit cards:
VISA, JCB, MASTER, AMEX, DINERS, MUFG, DC, UFJ, NICOS, UC, SAISON, DISCOVER, UnionPay
* We do not accept gift certificates or vouchers.
* We only accept one-time payments.

Is it possible to split or reissue the receipt?

Yes, we can split the receipt. If you wish to do so, please request at the time of booking. As for reissuing receipts, we do not reissue receipts. However, we can issue a "proof of payment" instead. Please note that for each “proof of payment” issued, there will be a fee of 1,100 yen (tax included). The “proof of payment” must be picked up in-person at the clinic, we will not send it via mail or e-mail.

I would like to gift a medical checkup to my family or friends, is it possible for me to pay the costs in advance?

Yes, we are currently accepting requests. Feel free to contact us for more information.
Reservation call center: 03-3231-2068Call Hours: Weekdays (excluding holidays) 9:00-17:00

About the exams

How long do the exams take?

Comprehensive Health Screening (Basic Course) … approx. 2~4hrs
Lifestyle Disease Prevention Health Checkup…approx. 1.5~2.5hrs
Routine Medical Checkup … approx. 1~1.5hrs
* Please note that the above times are for reference only. The appointment length is subject to change depending on whether a course includes optional exams, and on how crowded the clinic is at the time.

In the past, I have felt sick or faint during/after a blood draw.

For your safety and comfort, you can have your blood drawn while lying down. Please notify the nurse on the day of your appointment.

What is the difference between an upper GI endoscopy and an upper GI X-ray?

■ Upper GI endoscopy (EGD):
You may choose between an oral and nasal endoscopy. With the nasal endoscopy, you can communicate with the attending physician during the exam because the camera is not obstructing your mouth. If you have had a difficult experience with an oral endoscopy, we recommend the nasal endoscopy. We also offer sedation as an option for oral endoscopy so that you may undergo the exam in a relaxing, semi-conscious state. For your safety, if you choose to use sedation, we will hold you for observation in the recovery room for approximately an hour. * Please note that nasal endoscopy cannot be performed on persons with silicone nasal augmentation.

■ Upper GI X-ray (fluoroscopy, barium swallow):
The upper GI X-ray checks the condition of the esophagus, stomach, and duodenum using a barium contrast medium that is ingested. We recommend this exam to persons who have never been diagnosed with a gastric disease or those under 40 years old. *This exam may be unavailable to you under specific circumstances such as pre-existing conditions or the possibility of pregnancy.

Please note that if any of the following apply, you will not be able to proceed with the exam:
・Under fluid restrictions as part of treatment (e.g., persons currently undergoing hemodialysis / peritoneal dialysis)
・Hypersensitive reaction to barium contrast medium
・Past or current medical history of bowel obstruction, Crohn's disease, or diverticulitis
・Past medical history of gastrointestinal perforation
・Have had abdominal surgery within the past 12 months (including endoscopic surgery and cesarean section)
・Currently pregnant / possibly pregnant
・Severe hypertension with a blood pressure of 180 / 110mmHg or more on the day of the appointment
・Persons over 130kg on the day of the appointment (this is to ensure the safe use of the imaging device)

Is it possible to do the upper GI endoscopy with sedation?

We only offer the sedation option for the oral endoscopy (additional fee of 7,700 yen, tax included). The use of sedation is not permitted under the following circumstances.
・Persons driving a vehicle, riding a bike, or handling precision machinery after their medical checkup
・Persons with plans to consume alcohol
・Persons who are currently pregnant or breastfeeding
・Persons diagnosed with or are currently being treated for glaucoma or high intraocular pressure
・Under all other circumstances in which the physician deems it necessary to discontinue the use of sedation

I would like to know more about the cleaning and disinfection protocol of the endoscopic equipment. I am particularly concerned about the risk of infectious diseases.

Our clinic's endoscopic equipment is cleaned and sterilized according to the guidelines set forth by the Japan Gastroenterological Endoscopy Society. Furthermore, please be assured that sterilized equipment is used only once.

What is the difference between an MRI and an MRA?

An MRI scan generates cross-sectional images of the brain and organs by slicing the target area from various angles.An MRA is an angiography, which generates images of and analyzes the condition of blood vessels. The head MRA screens for aneurysms or the progression of arteriosclerosis.

Who shouldn’t have an MRI?

If any of the following conditions apply, you are not eligible to have an MRI at this clinic:
・Person with a cardiac pacemaker
・Persons who are pregnant or possibly pregnant
・Person with a cochlear implant

If any of the following conditions apply, you may not be eligible to have an MRI at this clinic. Please confirm with us in advance.
・Persons with cerebral artery clips, artificial joints or other metals embedded in the body
・Persons who are claustrophobic or are scared of small tight spaces
・Person with implants
・Persons with tattoos (including art makeup tattoo)
・Persons with nail art

I wear contact lenses, but what should I do?

If you have a fundoscopic or tonometry exam, we will ask you to remove your contact lenses. So please be sure to bring your glasses or a lens case and contact solution (if you wear daily contact lenses, please bring a replacement).

What is the difference between a mammogram and a breast ultrasound?

A mammogram is an X-ray of the breast. The breast is placed on a transparent support table, pressed with a compression device, and images are taken from two angles (top-bottom, and left-right). The exam can detect early signs of cancer such as lumps that cannot be found by palpation, calcifications which are the build-up of dead cancer cells and skin dimpling of the breast. With that said, in younger women, who have more developed mammary glands, the glands also appear white in the image, sometimes making it difficult to detect the lumps and cancer. Persons with breast augmentation cannot undergo this exam.

In the breast ultrasound, sound waves are used to produce cross-sectional images of the internal structures in the breast. This exam is available to persons who are pregnant or breastfeeding because it does not use radiation. Also, because the imaging depicts mammary glands in white while cancer in black, it can be performed on younger women with developed mammary glands.

Do you have a female gynecologist?

All female-specific exams (e.g., gynecology and breast exams) are performed and guided by female physicians and staff.

Do you have a Ladies’ Day, where only women are allowed to have their medical checkups?

We do not have a Ladies’ Day. However, the exam spaces are gender-segregated (excluding some examinations.)

Are there any exams that cannot be completed if I am currently menstruating?

We ask that you complete the urine and stool tests on a later date. Please collect the samples, 2-3 days after the end of your cycle.
As for the Pap smear, transvaginal ultrasound, and HPV test, we can perform these tests even when you are menstruating. We use a highly accurate liquid-based cytology (LBC) method and have yet to encounter a case where a sample cannot be prepared due to contamination from menstrual blood. Finally, uterine cancer screenings and endocervix culture tests must also be performed on a later date.

Can I have my medical checkup while pregnant?

The chest and GI X-ray (barium swallow), mammogram, CT scan, bone mineral density test, and all other exams using radiation, as well as endoscopic procedures (upper GI and colonoscopy), MRI/MRA, and gynecology exams cannot be performed if you are pregnant. Also, please note that blood test results may fall outside the standard range even if there are no abnormalities, if pregnant.

Are there any exams I cannot complete while breastfeeding?

We cannot perform mammograms if you are breastfeeding (except for persons nearing the end of breastfeeding). The ultrasound (echo) exam can still be performed. However, the exam may be less accurate if you are currently breastfeeding or if you have weaned off breastfeeding recently. If you are undergoing endoscopic procedures using sedation (upper GI endoscopy or colonoscopy), we ask that you refrain from breastfeeding for at least 12 hours after the administration of the sedative. Please pump your breast milk in advance if needed.

Are there any exams I cannot complete if I have a pacemaker?

The MRI/MRA, CT scan, and mammograms cannot be performed. Please be sure to mention your pacemaker at the time of booking.

Are there any exams that I cannot complete while on dialysis?

The upper GI X-ray (barium swallow test) cannot be performed. If you are under fluid restrictions, there is a risk that the barium will not pass out of your body. Please be sure to mention that you are on dialysis at the time of booking.

Are there any exams that I cannot complete if I have high blood pressure?

Based on the physician’s decision on the day of your appointment, we may forego the pulmonary function test (spirometry) and upper GI tests (barium swallow test and upper GI endoscopy) if your blood pressure is too high.

About the day of the appointment

I am running late for my appointment.

If you can arrive within 15 minutes of your appointment time, you do not need to contact us. However, please note that priority will be given to patients with reservations who arrive on time.
If you are more than 20 minutes late, we cannot guarantee that all your exams will be performed, but if you’d like, you may still show up for your appointment. Please be aware that for any exams that cannot be performed, you will need to return on a later date to complete them. Thank you for your understanding.

If you wish to reschedule your appointment, please contact the reservation call center.
Reservation call center: 03-3231-2068Call Hours: Weekdays (excluding holidays) 9:00-17:00

What if I mistakenly eat during the fasting period before an exam?

Because it can affect the results, we may ask you to change the time of your appointment or reschedule to a later date. Please be sure to mention before the exam is performed

I want to go by car but do you have parking?

The clinic does not have a private parking lot, but you may use the "COREDO Muromachi Terrace Parking Lot." (We do not validate parking)
Business Hours: 6:00 – 26:00
Parking Fee: 250 yen (tax included) / 30 minutes
Capacity: 330 parking spaces (approx.)
There are nearby parking lots, but we recommend that you use public transportation to avoid traffic.
Moreover, some exams may result in driving impairments. Therefore, we recommend that you refrain from driving to your appointments.

Can I bring my children to the appointment?

Due to safety concerns, we ask that you refrain from bringing children to the visit. For children 7 years old and over, please be sure to consult us in advance. In cases where we do not receive prior notice, we may decline entry.

Do you validate parking if I park at the COREDO Muromachi Terrace parking?

Unfortunately, we do not validate parking, as we have not signed an agreement with the facility.

What forms of identification do you accept?

Please be sure to bring a government-issued ID, such as your health insurance card, passport, driver's license, or Basic Resident Registration card. Employee IDs and student IDs are not valid forms of ID. Please bring your residence card if you have one.

About after the appointment

Is there anything I should be aware of following a medical checkup?

You may feel temporarily unwell during the checkup and blood draw, as a result of the fasting, this will usually resolve over time. For persons undergoing the upper GI endoscopy, we ask that you refrain from eating for at least an hour following your exam; in cases where a biopsy was performed, please refrain from eating, drinking, bathing, and intense activity for at least two hours following your exam.

How long until the laxative takes effect?

Generally, it takes 5 to 8 hours, but this can vary from person to person. If you are feeling constipated on the day of your appointment, please notify the receptionist. We can provide extra laxatives. Following your exam, please be sure to drink plenty of water to stimulate bowel movement. If the provided laxative is not enough, you may take an over-the-counter laxative. If you are experiencing any of the following symptoms, please contact the nearest medical institution or our clinic immediately.
・Haven’t had a bowel movement even after a day
・Vomiting, abdominal pain, bloating
・Allergy symptoms

I am experiencing internal bleeding, pain, or numbness following the blood draw.

If the condition persists, we will see you at the clinic's outpatient department, but first, please consult the call center.
Reservation call center: 03-3231-2068Call Hours: Weekdays (excluding holidays) 9:00-17:00

I am bleeding after my gynecology exam.

Irritation caused by the exam can result in a small amount of bleeding, but please consult the call center if the bleeding persists.
: 03-3231-2068Call Hours: Weekdays (excluding holidays) 9:00-17:00

About the test results

When can I get the results?

We can promptly return results, as we have an on-site laboratory available. For persons undergoing a comprehensive health screening, we provide same-day explanations of the basic blood panel results. The final medical report will be ready in 2 to 3 weeks for medical checkups, and 3 to 4 weeks for comprehensive health screenings.

I would like my results back on the day of my appointment, because I need to submit it for employment/ qualification exams, etc.

We do not issue medical reports on the same day. If you are in urgent need of results, we may be able to provide a medical report through our outpatient services. Please consult us in advance.

What happens if you find any abnormalities during the comprehensive health screening?

You can schedule an appointment with our outpatient clinic. Some exams will require fasting, so please review the feedback on your medical report carefully. If further examination or treatment is needed, we will refer you to a specialist or an affiliate medical institution.

Can you provide me with a referral so that I can be seen at another hospital/clinic?

A referral letter can be issued at the outpatient clinic for a fee. Please contact us in advance for more details.

I would like a paper copy of my medical report.

We issue paper copies for a fee of 1,100 yen (tax included). Please contact the call center.
If you wish to have your results mailed to an overseas address, there will be an additional EMS fee of 2,200 yen (tax included)

About the outpatient services

Do I need an appointment?

Generally speaking, our clinic is by appointment-only, priority is given to reserved patients and patients who need emergency treatment.
For details, please see the "Outpatient Services" page.

Will this be covered by insurance?

We accept various health insurance. Please be sure to bring your insurance card to your initial consultation. Please note that if you do not present your health insurance card, you may be asked to pay out-of-pocket. We also ask that you present your insurance card at every first appointment of that month.

Is there an age restriction on patients who can be seen?

Our services are for persons 16 years old and over or persons who have at least graduated junior high school.

What happens if you find an untreatable disease?

In the case that an abnormality is found, we will refer you to a specialist, and your attending physician will continue with follow-up care. Your attending physician will provide you with a more detailed explanation.

I would like a medical certificate.

We issue medical certificates. Please consult your attending physician at the time of your appointment.

Is it possible to reissue a receipt?

We do not reissue receipts. However, for a fee, we can issue a “proof of payment” instead.

Telemedicine Consultations

What is telemedicine?

Telemedicine allows you to communicate with a doctor and receive care remotely using about a smartphone telecommunication device. Our clinic offers telemedicine via FaceTime.

The physician will contact you within a 1-hour window from your appointment time. Please wait be ready to take it.

For the latest information on telemedicine consultations, please click here ＞＞

What are the benefits of telemedicine?

Telemedicine enables you to receive care remotely, from home, or at work. It eliminates the cost and inconvenience of traveling, and you no longer need to wait to check in or pay. You can also receive prescriptions through telemedicine consultations.

What do I need for the appointment?

Please have your smartphone or other mobile device capable of online communication (using FaceTime), your insurance information*, credit card, and pharmacy information.

*Upload a picture of your insurance card using the upload image function in the medical questionnaire. The upload image screen will be towards the end of the questionnaire.

Can I be seen using telemedicine for any condition if I have symptoms?

There are limitations to telemedicine. Telemedicine is mainly for general internal medicine consultations, like issuing routine prescriptions and managing chronic conditions. We do not provide medical treatment for ages 16 and under. For new patients, please contact the clinic before scheduling an appointment to discuss symptoms (TEL 03-3231-2071). We cannot prescribe narcotics or psychotropic medications to new patients via telemedicine consultations.

Can I completely replace my in-person consultations with telemedicine?

According to the guidelines of the Ministry of Health, Labor and Welfare, regular in-person visits (hospital visits) are required even for online medical services.
The doctor will establish a treatment plan that combines face-to-face and online treatment, and during the face-to-face treatment, blood samples and tests will be taken periodically to evaluate the side effects of the medication and the patient's physical condition.

Can I get a prescription through telemedicine?

For new patient telemedicine consultations, prescriptions are limited to a quantity for 7 days of treatment. Furthermore, we cannot prescribe narcotics or psychotropic medications to new patients via telemedicine.
Prescriptions will be faxed to the pharmacy of your choice. Please contact the pharmacy directly about picking up the medication. Please send us your pharmacy information in advance via the medical questionnaire or have the information ready in time for your appointment.

How do I make my payment for a telemedicine consultation?

Once the appointment is complete, you will receive a payment link from our online payment system, “Paysys.” You can choose to receive this via text message or email. Payments can be made via credit card or the convenience store payment system.
Please note that for all telemedicine appointments, there is an out-of-pocket administrative fee of 1,100 yen and a service fee of 275 yen for Paysys, which is charged separately from the medical costs of the consultation.

Is there any other important information regarding telemedicine I should know about?

Unlike in-person consultations, physicians cannot perform physical examinations or other diagnostic tests during a telemedicine consultation. A thorough evaluation may be difficult due to an insufficiency in the amount of medical information needed for diagnosis. If necessary, you will be asked to come in for an in-person consultation or additional testing at the clinic or be referred to a different medical institution.